30 April, 2021
Why ISO Certification Matters
|JJ du Plessis and Lonza ISO re-cerfication
ISO certification sets the worldwide benchmark for the
highest level of standardisation and is therefore one of the most important
metrics to consider when choosing a timber treatment product. According to JJ
du Plessis, Business Manager at Lonza Wood Protection South Africa, today's
timber treatment market demands products that meet and exceed the expectations
of the end-user, which is why you cannot afford to overlook the importance of
quality management systems that ensure successful ISO audits year after year.
"For Lonza, being ISO certified means that everything
we say about our brands is independently verified by the highest international quality
standard. Furthermore, it creates a stringent blueprint for us to achieve best
practice throughout our business while simultaneously pursuing continuous
improvement in the way we dot our i's and cross our t's," said du Plessis.
South Africa has an established ISO 9001 certification with a history of
positive audit results for the past twenty-five years. Each certification lasts
three consecutive years, during which time two assessment audits and a re-certification
audit is required. This year in February, the company went through a
re-certification audit and was successfully re-certified as ISO 9001:2015 by TÜV
Rheinland, a global leader in independent inspection services.
Conradie, Quality Assurance Manager at Lonza, was proud to state that the 2021 third
party audit revealed zero non-conformances and six positive best practices.
has numerous internal auditors who meticulously audit our processes and
procedures and constantly look for improvement and best practice opportunities.
We follow a robust Process Control system which checks all incoming raw
materials from suppliers. These materials are then further monitored to ensure
that their manufacturing standard complies with Lonza's stringent global
requirements. In addition, we have sampling protocols in place to ensure that
the Certificate of Analysis that accompany the raw materials are consistent
with the actual tests and test results conducted on site," explained Conradie.
and experienced workforce
To plan its processes and interactions, Lonza employs the
International Standard process approach, which incorporates the
Plan-Do-Check-Act (PDCA) cycle and risk-based thinking. All parameters of the company's manufacturing
processes are also controlled through Work Instructions and Procedures in
accordance with the ISO 9001:2015 requirements.
department, which started out as custodians of our ISO system, has successfully
integrated the ISO methodology throughout the landscape of the company. Furthermore,
the risk-based thinking of ISO 9001 supports the
Lonza Speciality Ingredient's commitment to safety in the workplace," added Conradie.
Govender, Site Head at Lonza, believes that Procedures and Work Instructions
are important but are also dependent on the people that use them. "We are therefore
committed to investing time and energy into staff training to ensure a highly
engaged and experienced workforce at every level of our Quality Management System,"
ISO must extend to service
However, according to du
Plessis, a quality mindset cannot only confine itself to the products sold. It
must also develop a customer service focused culture within your business.
"We have built customer
satisfaction into our Quality Management System to provide a process that
evaluates our ability to meet customer's requirements, which also forms an
important part of our ISO re-certification audit. By engaging with our
customers to establish exactly what they want we can systematically evaluate
our systems with the idea of transferring best practice to our customer
"While Lonza's ISO
9001:2015 re-certification is a strong indicator of our performance, we are
also proud that it is only part of a much longer and larger global history of
quality manufacturing and customer excellence at Lonza," concluded du Plessis.