8 June, 2020
Bell Care Package unlocks customer benefits
Bell Equipment is introducing the Bell Care Package, which
has been thoughtfully designed to satisfy our customers' need to look after the
servicing of their assets, manage costs and increase flexibility to better
respond to today's uncertain and challenging environment.
General Manager of Bell Equipment Group Technical Services,
Meltus Badenhorst, says: "The Bell Care Package is a result of leveraging our
global network and applying economies of scale to create a range of flexible
service packages, all attractively priced, and focused on the needs of our
customers in Southern Africa.
"It is available across the entire Bell product range and replaces
our existing Bell Secure Service Package by providing a more cost effective and
relevant product to manage machine service costs. Apart from flexible options
and reduced pricing, the Bell Care Package is online and live, hosted on our
Bell Aftermarket Infohub, which is dynamically updated. By incorporating a live
calculator, our team can use the system to effortlessly run multiple scenarios
for customers. The software is remarkably user-friendly; two sliding scales
allow the customer to choose how many months of cover and the number of hours. The
system then automatically generates a quote at the touch of a button," adds
"Currently we have our
Starter Care level with four packages: basic, classic, premium and supreme. All
these packages include LubeCheck oil analysis and service kits with the more
advanced packages offering oils and lubricants and/or labour and travel costs. However,
customers need to watch this space as we are working on phase two that will
further increase package flexibility by incorporating repairs on selected
components. Based on the specific package, this will cover the service costs
and take care of unplanned maintenance and repairs on a machine."
Flexibility extends to payment options with customers
having multiple options available to them, including upfront cash payments,
bank financing and monthly invoicing based on machine hours accumulated
(service by the hour).
Bell Care Package is available with all new machine
purchases and rentals and is further offered on machines that have already
accumulated hours and will remain in place for the selected hours and/or
period, whichever occurs first. Bell Care can also be topped up should the contract
near its completion.
Managing Director of Bell Equipment Sales South Africa,
Duncan Mashika, said: "We're excited by the Bell Care Package; it shows our
understanding of our customers' needs and our commitment to help them succeed
in their businesses. This is a great addition to our aftermarket offering and
we're confident our customers will appreciate the flexibility and cost saving
benefits it provides."
Contact your nearest Customer Service Centre Representative
to find out more about the Bell Care Package and how it can contribute to your
Source: Bell Equipment